Midtown Complaints Register

Midtown maintains a community contact phone number as well as a postal address and a dedicated project email address. Through either the phone number, postal address or project email address, members of the community can find out more about the project and lodge feedback or complaints.

Getting in touch:

Below is the complaints register to date for the project.

Reporting period – 2020

Date of complaint

Date of response

Nature of complaint

Development approval

Project response

Complaint status

Emergency complaint?

 

 

 

 

 

 

 

Reporting period – 2021

Date of complaint

Date of response

Nature of complaint

Development approval

Project response

Complaint status

Emergency complaint?

02/07/21

02/07/21

After hours noise complaint

SSDA 8903

Offered to meet on site to explain works. Advised no night works occurring at Midtown. Referred the individual to the TNSW website and working hours, confirming the works were in fact TNSW. Also provided contact details for TNSW and their contractor.

Closed

No

29/11/21

30/11/21

Dead trees on northern property boundary

SSDA 8903

Dead trees removed

Closed

No

Reporting period – 2022

Date of complaint

Date of response

Nature of complaint

Development approval

Project response

Complaint status

Emergency complaint?

26/04/22

11/5/22

Crane & security lights shining into adjoining property overnight.

SSDA 8903

Crane lights will be turned off outside of working hours, security guard has been instructed not to shine torchlight onto neighbouring building.

Closed

No

30/05/2022

03/06/2022

Excessive Debris & Dust

SSDA 8903

Frasers Property met with and communicated complaint to all Midtown contractors. All contractors are to ensure diligence in maintaining their dust management policies and procedures to minimise impacts within our control to neighbouring properties. The Project Team is aware that there were particularly high winds at the time of the complaint that exacerbated dust spread at Macquarie Park, and elsewhere across Sydney.

Closed

No