Midtown Complaints Register
Midtown maintains a community contact phone number as well as a postal address and a dedicated project email address. Through either the phone number, postal address or project email address, members of the community can find out more about the project and lodge feedback or complaints.
Getting in touch:
- Call: 13 38 38
- Email: midtowncommunityfeedback@frasersproperty.com.au
- Post (or Visit): 1 Ivanhoe Place, Macquarie Park NSW 2086
Below is the complaints register to date for the project.
Reporting period – 2020
|
Date of complaint |
Date of response |
Nature of complaint |
Development approval |
Project response |
Complaint status |
Emergency complaint? |
|
|
|
|
|
|
|
|
Reporting period – 2021
|
Date of complaint |
Date of response |
Nature of complaint |
Development approval |
Project response |
Complaint status |
Emergency complaint? |
|
02/07/21 |
02/07/21 |
After hours noise complaint |
SSDA 8903 |
Offered to meet on site to explain works. Advised no night works occurring at Midtown. Referred the individual to the TNSW website and working hours, confirming the works were in fact TNSW. Also provided contact details for TNSW and their contractor. |
Closed |
No |
|
29/11/21 |
30/11/21 |
Dead trees on northern property boundary |
SSDA 8903 |
Dead trees removed |
Closed |
No |
Reporting period – 2022
|
Date of complaint |
Date of response |
Nature of complaint |
Development approval |
Project response |
Complaint status |
Emergency complaint? |
|
26/04/22 |
11/5/22 |
Crane & security lights shining into adjoining property overnight. |
SSDA 8903 |
Crane lights will be turned off outside of working hours, security guard has been instructed not to shine torchlight onto neighbouring building. |
Closed |
No |
|
30/05/2022 |
03/06/2022 |
Excessive Debris & Dust |
SSDA 8903 |
Frasers Property met with and communicated complaint to all Midtown contractors. All contractors are to ensure diligence in maintaining their dust management policies and procedures to minimise impacts within our control to neighbouring properties. The Project Team is aware that there were particularly high winds at the time of the complaint that exacerbated dust spread at Macquarie Park, and elsewhere across Sydney. |
Closed |
No |