myFrasersProperty
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Our care promise
Personalised customer care you can count on.
The feeling you get when you buy with Frasers Property
Every customer deserves an excellent experience. That's why we created our ‘Care Promise’: a commitment to be there at every stage, from your first enquiry through to settlement and long after you've moved in.
The personalised support of our dedicated Customer Care Team keeps us true to what matters most: creating homes people love and welcoming communities, where families thrive and belong.
When you buy with Frasers Property, you'll feel confident, cared for, appreciated and understood.
Our Care starts with an attitude to go further for you. Here’s how…
Help is always available
Our dedicated Customer Care team are ready to answer your questions, no matter how big or small. Outside business hours, the myFrasersProperty app is always on hand with helpful information and support.
Tailored to your needs
Understanding what you need is at the heart of what we do. We want things to run smoothly, and when issues arise, our fast and flexible approach means concerns are addressed quickly.
Open communication
Clear, simple, and proactive communication keeps you fully informed at every stage of your property's progress. From the start of construction through to settlement, you'll receive updates via the myFrasersProperty app.
We listen
We're always looking to improve your experience. Your feedback is genuinely valued, so look out for our regular surveys and take the opportunity to help us do better.
Your Customer Care Team
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Meet the teamCreate your 
account
Activate your myFrasersProperty account
Exclusive to Frasers Property customers, the app is your way to stay updated on the progress of your property. Providing you direct access to your ‘Property Tracker’ to follow your property progress. Manage and log requests, receive notifications to exclusive rewards and benefits and more, you now have a wealth of information at your fingertips.
Step 1. Request your invitation to myFrasersProperty, then follow the prompts to activate your account.
Request your invitation
Step 2. Once you've activated your account, then download the app.
