News & Media

Our response to COVID-19

COVID 19  |  28 March 2021
Frasers Property Australia
Announcement
Frasers Property Australia

The COVID-19 pandemic has taken the Australian community into uncharted territory, requiring responses from government, business, communities and individuals.

Despite the disruption and complexities arising from COVID-19 (coronavirus) – and the further intermittent disruptions to come – we are working to ensure our operations remain open and available, and our commitments to our customers are met to the best of our ability. First and foremost, that means protecting our greatest asset – the health and safety of our staff – and that has required some changes in our operations.

To date, Frasers Property have taken the following steps to ensure the health and safety of our staff, our customers, and our partners:

  • All international air travel has been suspended.
  • We are scheduling video meetings wherever possible.
  • We have introduced sensible pre-meeting screening questions, to ensure that in-person meetings and appointments can occur with confidence, and that we can continue to provide the essential services our clients rely on.
  • We have increased the frequency and intensity of cleaning at our offices and assets, actively promoting physical distancing and personal hygiene for our staff, customers, and partners. We have plans in place to rapidly respond to any incidence of COVID-19 at our offices, sites and assets and will always act on the instructions of relevant authorities.
  • Our offices in NSW have been registered with the NSW Government as COVID Safe Businesses. This is a way of ensuring staff, and customers are aware of our commitment to ensuring a COVID safe environment within our workplaces.
  • And naturally, any staff member who has flu-like symptoms is isolating themselves from colleagues and customers. 

The following responses are asset class specific:

RETAIL & COMMERCIAL

  • Frasers Property Australia owns and manages four shopping centres, Eastern Creek Quarter (NSW), Ed.Square Town Centre (NSW), Burwood Brickworks (VIC) and Coorparoo Square (QLD). All centres are open in line with relevant state Government protocols, to provide the essential goods and services keenly needed by the community. 
  • For tenants experiencing hardship due to COVID-19, we are negotiating pragmatically and in good faith in the interests of both tenants and landlords, and in compliance with government guidelines. 
  • Our Facilities Management team remains available to provide the essential services residents depend on for the smooth operation of their buildings, with increased hygiene measures and screening protocols in place.

RESIDENTIAL

  • Our Residential Sales Centres are open across NSW, VIC, WA, and QLD. Increased hygiene and physical distancing measures remain in place for all visitors. Our sales team also available via phone, video, and email according to our customers’ preferences, and are equipped to host virtual meetings (including contract signings).
  • Our Residential Property Management team are holding open house inspections, with increased hygiene measures and pre-meeting screenings in place to ensure the confidence of all. 
  • For tenants experiencing hardship due to COVID-19, we are negotiating pragmatically and in good faith in the interests of both tenants and landlords, and in compliance with government guidelines.  
  • Our Residential Building Management team remains available to provide the essential services residents depend on for the smooth operation of their buildings, with increased hygiene measures and screening protocols in place.
  • Our Residential Prosperity Care team remain readily available by phone (13 86 88) and via the myProsperity app (available on APPLE or ANDROID), with increased hygiene measures and pre-meeting screening protocols in place to manage essential service and maintenance appointments.

CONSTRUCTION

Our residential, retail and industrial construction sites remain open and operational, with rigorous protocols in place to maintain physical distance and protect the health and wellbeing of our staff and sub-contractors.

In summary, although some of our workforce is operating remotely, our operations and service functions will continue largely as normal. You can be assured that, we are closely monitoring our operations and will act as instructed by the relevant authorities to ensure the safety and confidence of our staff, customers, and communities.

Last updated: 30 March 2021.

Frasers Property Australia
Announcement
Frasers Property Australia