Meet your local care team.

Lunise Agosta

Customer Care Manager

Melbourne, VIC

Lunise Agosta leads the Victorian Customer Care team and from her 15 years’ in similar roles she is intrinsically able to focus on customer’s needs and deliver exceptional solutions. Drawing on her extensive experience at major listed public and private developers, volume and private builders, she understands construction and shares this knowledge and passion across her team to inspire change for the better.

Tina Wu

Senior Customer Care Consultant

Melbourne, VIC

Tina Wu delivers exceptional customer care and draws on her design and construction studies, to inform customers throughout their property journey. With more than 10 years’ experience in the Development, Real Estate and Property Design industry, Tina Wu delivers exceptional customer care at every project. Tina leans on her design and construction studies to manage internal and external stakeholders and inform customers of their construction journey.

Cirilla Guo

Customer Care Consultant

Melbourne, VIC

Cirilla Guo expertly maintains long-term relationships with customers and stakeholders alike, striving to always provide the best experience for every new home owner. Cirilla leverages from her expertise in Business Development Management for wealth and investment firms, and team leadership experience in Master Agent Sales.

Rosie Hatziantoniou

Customer Care Relationship Manager

Melbourne, VIC

Rosie Hatziantoniou inherently understands all aspects of construction and leans on this knowledge to guide customers after they’ve settled on their property. Rosie inherently understands all aspects of construction, attributing this passion from her father since being exposed to tipper trucks and bobcats at a young age and from her Bachelor studies. Rosie’s varied experience in the Construction and Insurance Industry allows her to focus and care for customers whom have recently moved in their new home.

Sasha Yang

Customer Care Consultant

Melbourne, VIC

Sasha Yang is a skilled Customer Care Consultant with expertise in customer service, construction development, and real estate. With a passion for providing exceptional service and a keen eye for detail, Sasha is committed to ensuring customer satisfaction. Her experience in construction and real estate allows her to effectively communicate with internal and external stakeholders, while her strong organizational skills ensure that customer issues are resolved efficiently. Sasha's commitment to excellence has made her a valuable asset to the teams she has worked with.

Leina Tran

Customer Care Consultant

Melbourne, VIC

Leina Tran is a skilled customer service professional with a genuine desire to provide exceptional support and expertise that exceeds the expectation of her customers. Leina's varied experience in the residential, commercial leasing and luxury hotel sectors provides her a with a deep understanding of the importance of communication and support during a customer's journey with us. 

Jessie Cheng

Customer Care Consultant

Melbourne, VIC

With over 13 years experience in the property industry across a diverse range of roles and locations, Jessie is a results-driven professional committed to delivering technical expertise, operational excellence, and customer satisfaction. Jessie prides herself on providing comprehensive management and guidance as a Customer Care Consultant and is dedicated to maintaining a high standard of customer service.