Meet your local care team.
Our state care teams are here to help you whenever you need. With state and local project-specific knowledge, we can ensure you are informed with the most up-to-date information.
Customer Care Manager
Lunise Agosta leads the Victorian Customer Care team and from her 15 years’ in similar roles she is intrinsically able to focus on customer’s needs and deliver exceptional solutions. Drawing on her extensive experience at major listed public and private developers, volume and private builders, she understands construction and shares this knowledge and passion across her team to inspire change for the better.
Bachelor of Interior Design and Architecture (Honours) and Master of Project Management (Building & Construction); 2022 National Culture of Care Awards Recipient
Senior Customer Care Consultant
Tina Wu delivers exceptional customer care and draws on her design and construction studies, to inform customers throughout their property journey. With more than 10 years’ experience in the Development, Real Estate and Property Design industry, Tina Wu delivers exceptional customer care at every project. Tina leans on her design and construction studies to manage internal and external stakeholders and inform customers of their construction journey.
Bachelor of Design Studies and Master of Architecture; 2022 National Culture of Care Awards Recipient
Burwood Brickworks, Encompass Carlton
Customer Care Consultant
Cirilla Guo expertly maintains long-term relationships with customers and stakeholders alike, striving to always provide the best experience for every new home owner. Cirilla leverages from her expertise in Business Development Management for wealth and investment firms, and team leadership experience in Master Agent Sales.
Bachelor of International Business Management; Master of International Business Management.
Berwick Waters, Five Farms
Customer Care Relationship Manager
Rosie Hatziantoniou inherently understands all aspects of construction and leans on this knowledge to guide customers after they’ve settled on their property. Rosie inherently understands all aspects of construction, attributing this passion from her father since being exposed to tipper trucks and bobcats at a young age and from her Bachelor studies. Rosie’s varied experience in the Construction and Insurance Industry allows her to focus and care for customers whom have recently moved in their new home.
Bachelor of Building & Construction; Diploma in Quality Auditing.
All Built Form Projects from post-completion and 90 days settlement milestone.
Customer Care Coordinator
Jacq Mayfield is an esteemed team member working closely with the entire Customer Care team to assist across all Victoria residential projects. With over 10 years’ industry experience, Jacq leans from her experience in both conveyancing and customer relations to problem solve and focus on improving team efficiencies and property purchasing experiences.
Bachelor of Environmental Science
Customer Care Consultant
Sasha Yang is a skilled Customer Care Consultant with expertise in customer service, construction development, and real estate. With a passion for providing exceptional service and a keen eye for detail, Sasha is committed to ensuring customer satisfaction. Her experience in construction and real estate allows her to effectively communicate with internal and external stakeholders, while her strong organizational skills ensure that customer issues are resolved efficiently. Sasha's commitment to excellence has made her a valuable asset to the teams she has worked with.
Bachelor of Business, Master of Commerce in Finance, Diploma of Building and Construction.
We have dedicated care teams in each state, it's so that when you buy from us, you'll feel confident, cared for, appreciated and understood in your journey with us.
Care you can always count on
We are committed to creating dream homes and welcoming communities where families can thrive and belong. Enjoy peace of mind and care you can count on every step of the way.