Important contacts
Important contacts
A list of quick-find telephone numbers and emails are provided here for your convenience, outlining who to contact when certain issues or questions may arise.
Within 3 months period
Your dedicated Customer Care Team are always here to support you after you have settled and moved in. If you require any further information or assistance, please don’t hesitate to contact us.
After 3 months period
Your Customer Care Relationship Manager will be managing all defects request post 3 months period. Please don’t hesitate to contact them, should you have any concerns regarding a request raised for your property.
All defects must be logged via the myFrasersProperty App. For any open requests, the builder will continue to work on them, and your Customer Care Relationship Manager is available should you need to discuss further.
Shyam has over 10years of OC experience.
Theo joined Frasers Property in 2012.
Emergency contacts and helpful hotlines
Emergency
Police, Ambulance, Fire Brigade
Call: 000
Local Authorities
City of Maribyrnong.
Website: maribyrnong.vic.gov.au
Services include planning permits, waste collection, community services, and local laws.
Nearby Police Stations
Altona Police Station
1 Galvin Street, Altona VIC 3018
Call: (03) 9392 3111
Sunshine Police Station
497 Ballarat Road, Sunshine VIC 3020
Call: (03) 9313 3333
South Melbourne Police Station
211 Bank Street, South Melbourne VIC 3205
Call: (03) 9257 3800
Assistance Lines
Victims of Crime Helpline (Victoria)
1800 819 817
Open Mon–Fri, 8:30am–5:30pm
victimsofcrime.vic.gov.au
Offers advice, emotional support, and referrals to free services.
Victims Assistance Program – DPV Health
Contact via dpvhealth.org.au
Support for primary, secondary, and related victims of crime, including help with police, court, and compensation.
Medical
Yarraville Village Family Medical Centre
93 Anderson St, Yarraville VIC 3013
(03) 9314 7675
yarravillemed.com.au
Services: General Practice, Women’s Health, Skin Cancer Checks, Travel Vaccines
Gamon Street Medical Centre
116 Gamon St, Yarraville VIC 3013
(03) 9687 2740
General GP services
Footscray Hospital
160 Gordon St, Footscray VIC 3011
(03) 8345 6666
Public hospital offering emergency and general medical services
Western Private Hospital
1-9 Marion St, Footscray VIC 3011
(03) 9318 3177
Private hospital with surgical and specialist services
Royal Melbourne Hospital (Further away but major hospital)
300 Grattan St, Parkville VIC 3050
(03) 9342 7000
Tertiary hospital with emergency, trauma, and specialist care
Helpful Hotlines
Lifeline Australia – Crisis support and suicide prevention
13 11 14
lifeline.org.au
Beyond Blue – Mental health support
1300 22 4636
beyondblue.org.au
Neighbourhood Justice Centre (NJC)
241 Wellington Street, Collingwood VIC
(03) 9087 5739
neighbourhoodjustice.vic.gov.au
Offers support for mental health, family violence, housing, financial counselling, and more.
Building and property contacts
Please contact VIC Customer Care team
Call: 13 86 88
Email: customercarevic@frasersproperty.com.au
Website: https://www.frasersproperty.com.au/care-and-rewards/care/care-team-vic
Please contact your Property Manager
Website: maribyrnong.vic.gov.au
Services include planning permits, waste collection, community services, and local laws.
Need to log a defect? Owners can download the myFrasersProperty App
If you've purchased your property through us, you can download the myFrasersProperty App to log defects and get detailed status updates on every request.
If you're a tenant and need to log a defect, please contact your property manager.
Get the most out of the app with our tutorials below
myFrasersProperty
How to create your account
myFrasersProperty
How to manage your app settings
myFrasersProperty
How to access your property documents
myFrasersProperty
How to lodge a request for your property
myFrasersProperty
How to check your membership tier and rewards
myFrasersProperty
How to contact your Customer Care team
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