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Meet your local care team.
Our state care teams are here to help you whenever you need. With state and local project-specific knowledge, we can ensure you are informed with the most up-to-date information.
Tina Wu
Customer Care Manager
Melbourne, VIC
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Tina Wu delivers exceptional customer care and draws on her design and construction studies, to inform customers throughout their property journey. With more than 10 years’ experience in the Development, Real Estate and Property Design industry, Tina Wu delivers exceptional customer care at every project. Tina leans on her design and construction studies to manage internal and external stakeholders and inform customers of their construction journey.
Bachelor of Design Studies and Master of Architecture; 2022 National Culture of Care Awards Recipient; Undergoing study of Diploma of Property Development.
All VIC Projects (including Bradmill Yarraville and Five Farms)
Rosie Hatziantoniou
Customer Care Relationship Manager
Melbourne, VIC
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Rosie Hatziantoniou inherently understands all aspects of construction and leans on this knowledge to guide customers after they’ve settled on their property. Rosie inherently understands all aspects of construction, attributing this passion from her father since being exposed to tipper trucks and bobcats at a young age and from her Bachelor studies. Rosie’s varied experience in the Construction and Insurance Industry allows her to focus and care for customers whom have recently moved in their new home.
Bachelor of Building & Construction; Diploma in Quality Auditing.
All Built Form Projects from post-completion and 90 days settlement milestone.
Sasha Yang
Customer Care Consultant
Melbourne, VIC
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Sasha Yang is a skilled Customer Care Consultant with expertise in customer service, construction development, and real estate. With a passion for providing exceptional service and a keen eye for detail, Sasha is committed to ensuring customer satisfaction. Her experience in construction and real estate allows her to effectively communicate with internal and external stakeholders, while her strong organizational skills ensure that customer issues are resolved efficiently. Sasha's commitment to excellence has made her a valuable asset to the teams she has worked with.
Bachelor of Business, Master of Commerce in Finance, Diploma of Building and Construction, Undergoing study of Advanced Diploma Of Building Surveying.
Berwick Waters, Mambourin Green, Wallara Waters
Karolina Aguirre
Customer Care Consultant
Melbourne, VIC
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Karolina Aguirre is a customer-focused professional with experience in custom residential builds, project management, and property management. Known for her strong communication and organisational skills, she excels at coordinating stakeholders, managing priorities, and delivering exceptional service. Karolina is dedicated to building positive relationships and achieving successful outcomes for clients and teams alike.
Diploma of Maketing and Communications, Real Estate License.
Mambourin and The Grove
Other States
We have dedicated care teams in each state, it's so that when you buy from us, you'll feel confident, cared for, appreciated and understood in your journey with us.
Care you can always count on
We are committed to creating dream homes and welcoming communities where families can thrive and belong. Enjoy peace of mind and care you can count on every step of the way.
View our Care Promise