You can count on us every step of the way.
Our Care Promise
Every customer deserves care they can count on. That's why we have created a 'Care Promise'. This promise ensures you know what to expect at every step of your journey, from initial discovery and purchase to your settlement long after moving in.
Our Care & Rewards program is designed with you in mind to ensure you feel proud of the choice you’ve made to invest with Frasers Property. The personalised care and expert support from one of our dedicated Customer Care Team helps ensure we remain committed to creating dream homes and welcoming communities where families can thrive and belong.
We go beyond bricks and mortar. That's our promise.
Our Care starts with an attitude to go further for you. Here’s how…
Tailored to your needs
Understanding your needs and requirements is at the heart of what we do. We want to make sure things run smoothly, and if issues arise, our fast and flexible approach helps address your concerns quickly.
Committed to you
We're dedicated to making your journey with us as easy and enjoyable as possible. We strive to connect with you personally to ensure you feel valued and appreciated.
Help is always available
Our dedicated Customer Service and Customer Care Team is available from 8:30am-8pm AEST.
We're here to answer your questions as quickly as possible, no matter how big or small. If you need assistance outside these hours, the myFrasersProperty app is always at hand and is full of helpful information.
Our clear, simple and proactive communication ensures you have a complete picture of buying your property and its progress at each stage.
You'll receive monthly construction updates and progress milestones through the myFrasersProperty app and portal.
We are always looking to improve your customer experience. Your feedback
is always valued and appreciated. If you have something to say, we want
Be sure to look out for our regular surveys and take the opportunity to help us improve our care.
Download the myFrasersProperty app
Home to all your property information and updates
Our myFrasersProperty app and portal allows you to stay update on the progress of your property. From property progress reports and notifications to exclusive rewards and benefits, you now have access to a wealth of information at your fingertips.
Download myFrasersProperty from your app store today and start taking control of your property journey.