Frasers Property Privacy Collection Notice

1 What information we collect

We are collecting the following personal information about you: your name, date of birth, email address, mailing address, telephone number and other contact details.

2 How we collect your information

We generally collect personal information directly from you, such as when you visit our website, complete a Sales Advice or otherwise contact and correspond with us (eg over the phone, via email or in person). As part of our customer due diligence process, we will collect your full name, date of birth and address and then direct you to our verification service provider’s digital platform where you will upload your identity documentation directly. Where it is not practicable to collect personal information from you, we may also collect personal information from publicly available sources of information, and, where you have provided your consent, from third parties (such as your employer, any other organisation with whom you have any dealings, credit reporting bodies, or from publicly maintained records).

3 Verification requirements under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006

As part of verifying your identity, we may use a verification service provider to undertake customer identity verification on our behalf. We may make the request for the reason of verifying your identity in order to comply with our customer due diligence obligations before providing our services to you. We will disclose your full name, residential address and date of birth to our verification service provider, and you will be directed to the verification service provider’s platform to upload your identity documentation directly. The verification service provider may, on our behalf, make a verification request to a credit reporting body to provide an assessment of whether the personal information disclosed matches (in whole or in part) personal information held by the credit reporting body. The credit reporting body may prepare and provide to us, or our verification service provider, such an assessment. In preparing that assessment, the credit reporting body may use the personal information about you, together with personal information held by the body that is the names, residential addresses and dates of birth of other individuals, for the purpose of preparing the assessment.

4 What happens if we do not collect your information

If we are not provided, or authorised to collect, the personal information we have requested, we may not be able to provide you with products, services and assistance to the extent that they require us to collect, use or disclose personal information.

5 To whom we disclose your information

We may also disclose your personal information to third parties, including: (a) our related companies; (b) our verification service provider for the purposes of identity verification; (c) credit reporting bodies, through our verification service provider, as outlined in section 3 above; and (d) contractors providing services to us. We may also disclose your personal information where we are required or authorised by Australian law to do so.

6 Privacy Policy

Further information about how we handle your personal information, such as details about how you can access your information, how you can seek correction of such information, and how you can complain about a breach of the Privacy Act 1988 (Cth) (as well as how Frasers Property Australia will deal with any complaint) can be found in our Privacy Policy.

Our Privacy Policy is available at https://www.frasersproperty.com.au/privacy. You can contact us by getting in touch with us at dpo_aus@frasersproperty.com.