Prosperity Care

Care that lasts a lifetime

From the moment you purchase, our Prosperity Care team will guide you through the purchase process with simplicity and ease. They can answer any question and coordinate a suite of services for you, including Property Management through our world-class in-house team. 

We have dedicated Care team's in each state and an online customer portal and App called ‘myProsperity’, all designed to make life easy and support you at every step of your property journey.  

Stay connected to your Prosperity Care team

Our new customer portal and mobile App ‘myProsperity’ is designed to give you immediate access to your dedicated Prosperity Care team, as well as exclusive benefits and partner rewards delivered to your mobile device anywhere, anytime.

Find out more

Log a property defect 

If there’s anything at all that you’re not happy with as you take possession of your new property, you can log your requests via the portal and App. So you can get the help you need, when you need it.

  • Log into your ‘myProsperity’ App. You can also login online by selecting 'Portal login' in the menu.

  • Once you are logged in, select ‘My Property’ to view your property portfolio.

  • Select the property you would like to report, then click ‘Create new request’.

  • Enter relevant information and ensure you take photos of the defect, then upload them to the form and click submit.

  • To view all your requests and their statuses click on ‘View all requests’ which can be found on the ‘My Property’ page.

How we show we care

  • Fairwater 

    "I have a very good relationship with a few of the team members at Frasers. They actually care about their customers. It’s not like okay I bought the house and that’s it, I’m done. It’s nothing like that. They carry on the relationship." - Rumana Islam, Fairwater NSW Resident

  • Hamilton Reach 

    "If we’ve had something wrong, we don’t understand something, or somethings not working for us, we know who to call, what to do, and how to make it work." - Tania Ryan, Hamilton Reach QLD Resident 

  • Fairwater 

    "The staff always help us, by email or phone. It doesn’t matter how many times we call them, they always give us very strong support." - Xun Wang, Fairwater NSW Resident

Need to get in touch?

Email your relevant state Prosperity Care Team or give us a call.